ATOL is a financial protection scheme covering UK travellers. Only ATOL Protected tour operators can provide the peace of mind and full financial protection. The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the UK Civil Aviation Authority. This charge is included in our advertised prices.
What is ATOL and what does it do for me?
"Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong." “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
The following items are not included in the price of your Package, unless we otherwise advise you: postal charges where applicable, airport taxes (where not pre-payable or pre-paid), items of a personal nature such as drinks, room service, laundry, own meals (unless specified), baggage charges, excess baggage, medical, personal & baggage insurance, telephone calls and the cost of anything else not expressly identified as being included in the Package.
Our product relating to Hajj & Umrah are based on Saudi Riyals and therefore all prices are quoted in are converted into pounds Sterling. In the event of decrease of exchange rate and full payment not been made you will be liable to pay difference.
Any additional government taxes imposed during or after sales you will be liable to pay increase.
We can only issue an invoice for the total amount paid for Package. Our contractual obligations with Suppliers do not allow us to issue an invoice for the individual travel components of a package. Invoices may not be provided at the time you make a booking but are available on request.
We reserve the right to correct any errors in rates quoted or miscalculated for any Al-Amanah Hajj & Umrah Ltd package or any other product or service quoted or on Website.
Full payment for Umrah are due at least 4 weeks before departure and for hajj 6 – 8 weeks. Payment for flights needs to be made in full before tickets can be issued. If for any reason payment does not clear or is rejected, the booking will be cancelled, any deposit amount already paid will be forfeited and the appropriate cancellation charges will apply at our discretion.
All cancellations must be received in writing at least 3 weeks prior to departure date. Passenger's deposit will be refunded, minus £100 administration fee per passenger. In addition to above additional penalties and/or charges imposed by 3rd parties suppliers such as hotel/airline/bus companies together with services or hotel space may be imposed.
In event of any third party/ service provider failure alternative arrangements will be offered. If this is not accepted one night no show and administration fee per passenger will be deducted from any monies that are retrieved from the third party failed concerned. Time frame of refund will be notified upon receipt of request. Refund request will need to be submitted in writing by completing refund form (available on request).
In light of global situation please see below our policy
At present there are many worldwide restrictions in place for travel.
All bookings in place with Al-Amanah Hajj & Umrah will be offered voucher in either of the following situations regarding Coronavirus:
In the above cases an alternative package will be offered or a travel voucher will be issued.
(Airline refund process for issued tickets from date of being received in writing could be 6 – 8 weeks or beyond depending on recovery of funds from 3rd party suppliers).
All booking canceled by customer for any other reason will be subject to admin fee and any charges maybe imposed by 3rd party supplier(s). All request must be submitted in writing.
In case of issued airline ticket airline rules will apply.
Fare difference maybe applicable on date change bookings.
The above applies to Hajj booking 2020 - incase of cancelation of hajj by Ministry of Hajj instructions ALL bookings will be transferred to Hajj 2021.
Al-Amanah Hajj & Umrah bear NO liability in case of refusal or boarding of flight or entry into any Country whilst in transit or being final destination. Islaimic holiday tours are ALL NON REFUNDABLE & NON CHANGEABLE.
When you book a Al-Amanah Hajj & Umrah Ltd Package that includes accommodation, the following terms and conditions will apply to your booking unless we expressly advise you to the contrary:
Product descriptions featured on the Al-Amanah Hajj & Umrah Ltd Website and throughout promotional material are based on current contractual agreements with Suppliers and information provided by Suppliers. Any facilities shown as included are subject to change at any time prior to you making a booking.
Maps are shown for general information and may not reflect actual routings, locations or services provided. Whilst photographs display places in geographic areas, they are not necessarily included in any holiday. Photos reflecting hotel rooms may not be specific to the actual room assigned upon check-in.
On some occasions, you may be required to contact a Supplier directly to arrange for pick-up/drop-off times, appointments or other services which form part of your Package. Any requirements for you to contact a Supplier directly will be specified in the voucher.
We strongly recommend you seek advice on obtaining insurance prior to travel and to discuss insurance options. We suggest that the policy should include, but not be limited to, the following cover: loss or damage to personal baggage; loss of money; emergency medical expenses incurred during travel and cancelation for any reason.
You agree that your Personal Information will be managed by Al-Amanah Hajj & Umrah LTD in accordance with the Privacy Policy. The Privacy Policy is available on Website. If you would like to receive a copy of the Privacy Policy by post please contact us.
You consent to receiving electronic messages marketing communications from us containing marketing and promotional material and subject to any applicable Law, agree that we do not need to include an "unsubscribe" facility in any electronic message sent to you.
Al-Amanah Hajj & Umrah Ltd may contact you by text message, email or other digital service (such as through our applications that you install on your mobile device), phone or post to let you know about flight specials, our promotions or any new or existing products or services, and those of our related companies,
Al-Amanah reserve the right to use any picture or footage that may have been taken whilst on Hajj & Umrah or Islamic tour. If you do not wish for your pictures to be used then please inform us.
Should you have any queries or require any further information on these Terms and Conditions, please send an email to: info@umrah-alamanah.com and we shall respond to you as soon as we can. Alternatively, you may call us.
Consumer claims should be cleared whilst on package any claims made in writing within 15 days of return, with supporting documentation will be entertained. Such claims should be addressed and forwarded in writing.
We recommend that you print a copy of the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.
No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on this website and the use of or access to any other information or material from this website, or any inability to access this website. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other websites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion's in question.
1- We also hold no liability for acts of governments or other authorities, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any causes beyond Al-Amanah Hajj & Umrah Ltd. control, or from any loss or damage resulting from improper passports, visas or other documents.
2- Al-Amanah Hajj & umrah Ltd shall not be responsible for failure to follow instructions, including but not limited to check-in and check-out times, baggage handling and additional travel requirements.
3- Al-Amanah Hajj & Umrah Ltd. takes, in the event of flight delay or miss connection, no responsibility of any additional costs due to delay or miss connection of confirm flights, baggage lost or delay or transit layover hotel accommodations. It is the responsibility of the airlines to determine exactly what procedures are to be followed.
4- If your application for the Hajj or Umrah Visa is rejected due to personal circumstances or lack of documentation, then you we will be held responsible for all financial or consequential loss.
5- You are required to respect the privacy of others at all times, especially in the holy cities, by lowering your voices, avoiding arguments and not causing disorder whether in the group or within your rooms or public area’s.
6- Al-Amanah Hajj & Umrah LTD will not be responsible for any lost, damaged or delay of luggage but will try to offer our full support and help if luggage is lost in trying to recover it. We will not be financially responsible for its replacement and neither responsible for the missing luggage paperwork and for the picking up and delivering of your luggage.
7- Each person will be responsible for their health costs, both from the illness and any consequences that arise, unless agreed in by us in writing.
8- Anything not included within the standard package offer, will need to be paid for separately. If you have any special or specific/additional requirements you must inform us at the time of booking, or we may not be able to arrange the required facilities and you will be liable for additional cost.
9- All documents will be posted out to applicants via Royal Mail special delivery and we will be not responsible for any loss of original documents. Please provide copies of supporting documents unless otherwise agreed.
10- It is your duty to ensure we have the relevant documents
11- The safe guarding of belongings are the responsibility of the passenger and Alamanah Hajj & Umrah ltd no liability for misplaced or theft during the journey.
12- All hotels are as per Saudi Ministry rating and can not be compared to UK standard.
All cancellations must be received in writing 3 weeks prior to departure date for umrah. Passenger's deposit will be refunded, minus £100 administration fee per passenger. In addition to above addition penalties and/or charges imposed by hotel/airline/bus companies together with services or hotel space may be imposed.
In event of any third party/service provider failure alternative arrangements will be offered. If this is not accepted one night no show and administration fee per passenger will be deducted from any monies that are retrieved from the third party failed concerned. Time frame of refund will be notified upon receipt of request. Refund request will need to be submitted in writing.
For Hajj and Islam tours all payments made are non refundable.
Please note, the following Special terms & Conditions apply alongside our standard Booking Terms and Conditions when you make a booking for a Hajj Pilgrimage with Alamanah Hajj & Umrah.
Please ensure that you are satisfied with the following special conditions before you place a booking with us.
Upon arrival at the airport in Saudi Arabia the process from arrival to setting off to Makkah Residence (Hotels or Standard building accommodation) can take from 8 - 12 hours on average but in some cases can take more than 12 hours.
Due to large numbers of Hujajj arriving from around the world , Hujajj have to go through process mentioned below:
Below are the details of Buses provided by Hajj Ministry.
Note: Alamanah Hajj & Umrah does not have a say in the transportation provided by Hajj Ministry or control over the condition of the busses provided by Hajj Ministry
Private transportation is provided by Alamanah Hajj & Umrah for the journey from Makkah to Madinah and Ziyaraats in both Holy Cities(Makkah & Madina).
Note: Guidance will be provided by the group leaders for Hujajj to do the Tawaf-al-ifadah (Tawafi Ziyarrat). All Hujajj must stay with group leader for Tawaf-al-ifadh and if any of the Hujajj individually or form a separate group decides to go for Tawaf-al-ifadh on their own accord Alamanah will not be responsible if the Hujajj are lost .Any Transport taken by Hujajj for Tawaf-al-ifadh (from Mina Tents or Jamarat ) must be paid by Hujaj .Alamanah will not be responsible for the payment of such transportation
Luggage is transported by all transportation at the Haji’s own risk while boarding the buses all the Hujaj must make sure their luggage is loaded on the bus and at the time of getting off must make sure the luggage is loaded off the transport they are travelling Alamanah Hajj & Umrah will not take any responsibility and cannot be held accountable for any lost or damaged items during transfers.
Note: Please ensure that you keep any valuables, including any medication or jewelry with you at all time.
Regrettably, due to the nature of Hajj Pilgrimages facilities provided and managed by Hajj Ministry and Moual’im . Alamanah Hajj & Umrah has no say or control over these facilities provided by Hajj Ministry during the Hajj days. Details are below
Note: If you or any member of your family has any severe medical problem , disability and obesity related problems which may affect their , your stay and affect the group as a whole .You must provide us with full details of the disability and severe medical condition before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you fail to disclose the full details with us at the time of booking, we will cancel your Booking and impose applicable cancellation charges when as soon as we become aware of these details.
We are unfortunately unable to cater for any special dietary requirements.
Note: Please do not waste food and water and keep the area in Mina, Arafat and Muzdha’lifah clean.
Full board food will be provided by Alamanah Hajj & Umrah through private caterers both in Makkah and Madina hotels where mentioned
NOTE: Food is complimentary
The Hajj date mentioned in the package is not definite and will be subject to change based on moon sighting and based on this fact itinerary of your Hajj trip may be altered especially Hajj Days which in turn subsequently will cause alteration of your stays in the Hotels and as well as other arrangements such as food ,buses etc. will be affected.
It is a requirement of your contract with the supplier of your arrangements that you take out your own Travel Insurance.
Ziyarah trips will be carried out with multi lingual expert and experienced guide.
Note: Food must be eaten only in the designated dining area within the prescribed Breakfast ,lunch and dinner times
Any shuttle service provided from aziziya accommodation to haraam for shifting Hajj package will be subject to timings and subject to number of pilgrims attending (minimum 15- 20 Hujaj).
Shuttle service will not be provided on 7th of Zhul Hijja due to departure preparation for the First Hajj day to Mina.
This complimentary service and maybe withdrawn at anytime, service is subject to change without prior notice.
Alamanah Hajj & Umrah’s 5* deluxe shifting Package has not included or added the price of any Haram view rooms . Alamanah Hajj & Umrah have no control over room allocation and preference e.g. Haram View or city view and therefore cannot guarantee that any requests in this regard which you may make for Haram View will be met. We will have no liability to you in the event that any such request is not met.
Note: If you have any special requirement for Haram View room then you must make a written request along with the extra payment ,then the request will be sent to Hotel for confirmation and you will be informed in the due course .Please note Haram View request is subject to confirmation by the concerned hotel and Alamanah will not be held responsible in any way if your request for Haram view in not confirmed by the Hotel.
Laundry service is not provided by Alamanah Hajj & Umrah , paid laundry service is provided by local laundry shops situated in the vicinity of Hotels or Standard building accommodation.
Note: Alamanah Hajj & Umrah will not be responsible for any lost or damaged items (clothing) if you do make use of the laundry service provided by local laundry shops .
Al-Amanah Hajj & Umrah LTD. hold no responisbility for any changes imposed by the Ministry of Hajj for both Umrah & Hajj. All packages booked are subject to change without prior notice, date subject to Hijri calender. Certain faciities, services and schedule are subject to situation in Saudi Arabia and may change without notice.
I have read the Terms, Conditions & Regulations of Al-Amanah Hajj & Umrah ltd. By confirming the package and/or making a payment I agree completely to the terms and conditions.
If you come individually from the Azizia building to Mina we will be unable to safe guard your luggage or provide you a space in a specific tent.
By placing a booking you confirm that you have carried out your own research on any hotels and accommodation that is part of your booking, and agree that those hotels and accommodation are suitable for you. Please remember all pictures shown are for illustrative purposes and actual rooms may differ.
The Special Conditions listed above apply in addition to the standard Alamanah Hajj & Umrah Travel Booking Terms and Conditions, which will also apply to your booking.
Al-Amanah Hajj & Umrah LTD. hold no responsibility for any changes imposed by the Ministry of Hajj for both Umrah & Hajj. All packages booked are subject to change without prior notice, date subject to Hijri calendar. Certain facilities, services and schedule are subject to situation in Saudi Arabia and may change without notice. Any additional taxes impose after or during the package you payable by hujaj if imposed.
I have read the Terms, Conditions & Regulations of Al-Amanah Hajj & Umrah ltd. By confirming the package and/or making a payment I agree completely to the terms and conditions.
